Shipping Policy

Thank you for shopping with Camdenus. We are committed to carefully preparing and delivering your collectibles, vinyl records, figures, and related products as safely as possible.

Order Processing

Orders are typically processed within 3–7 business days after payment has been successfully confirmed.

During busy periods, holidays, or for certain limited-edition or special items, processing may take slightly longer.

Estimated Delivery Time

Most orders are expected to arrive within 7–30 business days after the order has been processed and shipped.

Delivery times may vary depending on the destination country, local postal services, customs clearance, weather conditions, and other circumstances beyond our control.

Please note that business days do not include weekends or public holidays.

Tracking Information

When tracking information is available, it will be provided after your order has been shipped. Please allow a few days for tracking updates to appear after the parcel enters the carrier's system.

International Shipping

We ship to many international destinations. International orders may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.

Any applicable customs duties or import taxes are the responsibility of the recipient.

Incorrect or Incomplete Address

Please make sure your shipping address is complete and accurate before placing your order.

Camdenus cannot be held responsible for delays, failed deliveries, or returned parcels caused by incorrect or incomplete shipping information provided by the customer.

Delayed Packages

Although most packages are delivered within the estimated timeframe, occasional delays may occur due to customs processing, carrier delays, peak shipping seasons, severe weather, or other unexpected circumstances.

If your order has not arrived within 30 business days, please contact us so we can assist you in checking the shipment status.

Damaged or Missing Items

If your order arrives damaged or an item is missing, please contact us as soon as possible and provide your order number along with clear photos of the package and item.

We will review the situation and work with you to find an appropriate solution.

Thank you for choosing Camdenus. We appreciate your patience and support.